Roadside Assistance

Roadside Assistance

For your peace of mind, Mercedes-Benz offers comprehensive breakdown and accident cover, plus a revolutionary new vehicle safety system. If your require immediate assistance contact 00800 1777 7777. From abroad or a mobile phone, please call +44 (0) 207 9757077.

Roadside Assistance

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars. 

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.  

To book a service or speak to a Retailer, click below:

Always by your side

Technical Breakdown

Technical Breakdown [1]

If you can't start your car or continue your journey for technical safety, or legal reasons, we'll come and get you up and running. 

Accident assistance

Accident assistance

No matter whose fault an accident is, we'll be by your side to help you get back on the road. 

Minor mishap

Minor mishap [2]

If you suffer a mishap like a puncture, losing your keys, or running out of petrol, help is at hand.

Vandalism and Theft

Vandalism/Attempted theft

If your journey is impeded for technical, safety, or legal reasons after vandalism or an attempted theft, we'll be there. 

Benefits

Help anytime

Help anytime, anywhere

Support teams are available 24 hours a day, 365 days a year, right across the UK and Europe

Cover by vehicle

Cover by vehicle

Cover transfers automatically to new owners

Replacement Vehicle

Replacement Vehicle

If your car needs to be repaired, we can provide you with a replacement car for up to three working days

Priority Repair

Priority Repair

Mercedes-Benz prioritises the repair of any car recovered to a Retailer

Home assistance

Home assistance 

Even if your car has a problem on your driveway, we'll come and help out

Choice Destination

Choice of recovery destination

If we recover your car, we'll arrange for it to be taken to your chosen Mercedes-Benz Retailer, anywhere in the country

Approved technicians

Approved technicians 

Our expert technicians use official diagnostic equipment and Mercedes-Benz GenuineParts to increase the chance of a roadside repair

Visual Health Check

Visual Health Check

Before your car is returned, your Mercedes-Benz Retailer will conduct a complimentary Visual Health Check to identify any other issues that may require attention

Rescue Assist from Mercedes-Benz. The latest innovation in vehicle safety

Rescue Assist is a new safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.

How does Rescue Assist work?

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

Previously, they relied on large catalogues or on-board data terminals to provide this. But these systems are time-consuming and can become outdated. 

With Rescue Assist, they simply use a mobile device to scan QR Rescue Code stickers located on the vehicle. This gives them accurate vehicle schematics within seconds, saving them precious time in the race to release trapped occupants.

*Originally first registered in the UK.
[1] Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.
[2] All cars registered after 01/04/08 are covered for minor mishap, accident assistance and vandalism/attempted theft.